Shipping Policy

Any special orders placed after Monday 9 December 2019 cannot be guaranteed to be dispatched before our scheduled holiday closure on Friday 20 December 2019. Any order not dispatched before Friday 20 December 2019 will be dispatched as soon as practical upon our return during the week of Monday 6 January 2020. To confirm dispatch before we close, contact us during business hours on (07) 3889 3033. Brisbane Marine will strive to deliver items as quickly as possible during this time.

SHIPPING POLICY

This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our Boating Parts & Accessories Team on (07) 3889 3033 (extension 3)

We deliver to most addresses within mainland Australia & Tasmania, for delivery to remote territories & internationally please contact us to arrange a quote prior to making a purchase. We normally require a street address for delivery – though if it is something small a PO Box is normally acceptable (e.g. sounder/GPS unit. If you are unsure please contact us). Unfortunately, some remote locations in Australia cannot be serviced, however Brisbane Marine’s carrier may be able to deliver to a local depot where you can collect your products. If you live in a remote area not regularly serviced by Australia Post please contact us to see what we can do for you.

How and When We Deliver:
All deliveries are made during business hours Monday to Friday by Brisbane Marine’s chosen carrier (i.e. Australia Post, Couriers Please, TNT, Hunter Express, StarTrack Express, Toll etc). For orders placed before 2:00pm on a weekday, please allow from the confirmation of dispatch:
4-7 working days for delivery to a capital city in any State;
7-10 working days for delivery to most large regional towns; and
7-14 working days for delivery to other remote locations.

*Please note that these delivery times are estimates only, and actual delivery times may vary. Large items require extra handling and may take longer to transport.

Items may be delivered to you individually and/or separately by different couriers and transport agencies.

We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control. For certain products, items may be delivered directly to you by Brisbane Marine’s supplier. Full insurance is an optional extra on parcels (please contact us if required), though once a ‘Delivered’ status is received we are not hold liable and you will need to make a claim against the appropriate transport company.

Delivery Costs:
$17.50 Flat Rate*
The $17.50 Flat Rate Shipping applies to standard delivery on internet orders only to mainland Australia & Tasmania for item/s up to the value of $749.99 incl. GST.

FREE Shipping on Orders with Valid Coupon*
On occasions we will offer FREE Shipping on Orders Over Set Values or On Particular Products, this applies to standard delivery on internet orders only to mainland Australia & Tasmania for item/s only when a valid coupon is used.

Express Shipping*
On some items the Express Shipping Option is available and is priced on a per order basis. If you require any further clarification please let us know.

*These offers do not apply to orders containing hazardous and/or oversized products which incur an additional surcharge (please see below).

Hazardous or Dangerous Items:
Items marked as dangerous, flammable or corrosive are identified on individual products and incur a delivery surcharge per order, or potentially the item may be only available for for pick up only. Once we receive your order we will contact you by telephone/email to advise you of the exact shipping cost in such cases.

Bulky or Oversized Items
Items when selected will incur a delivery surcharge per order – this will show up in the Shipping section as ‘Flat Rate’ of the Shopping Cart when you put your delivery address in. Items include chains, anchors, paint, large electric motors, inflatables, kayaks, heavy, awkward or bulky consignments. On some occasions another method ‘Bulky Item – Flat Rate Shipping’ may appear, and these are for consignments which consist of only bulky items and works out cheaper than the aforementioned ‘Flat Rate’. The price in checkout is for most locations in Australia, once we receive your order we will contact you by telephone/email to advise you of the exact shipping cost in such cases where freight is more than quoted ‘Flat Rate’ price.

Remote Area Delivery
If you live in a remote or rural area of Australia you may experience a slightly longer delivery time.

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